Shipping and Returns

Shipping 
We are so excited to share our albums with you all, all orders will be shipped within 1 working day. You will receive an email when your order has been dispatched with your tracking details. 

All orders will be shipping via NZ Post courier. Please allow for 2 - 3 working days. 

We are working with other shipping companies to try bring this cost down for you. Unfortunately these are the current NZ wide rates. 

International Shipping 
We do not ship internationally just yet! We are currently working on finding the best solution for our customers overseas. 
While we are working on the solution, if you are overseas and interested, send us an email so we can have a chat and see what we can do. 

 

Returns 
Refunds, exchanges or replacements are only issued if the product is damaged, faulty or the incorrect item was sent. If this is the case, Kaia-May Store will issue a replacement, refund or exchange for orders placed within 30 days from the date of purchase from kaiamaystore.com. Refunds, exchanges or replacements do not apply to change of mind or dispute of efficacy.